Introduction to Mortgage Servicing Training - October 2023

Internal Use Only

Exam Procedures Request & review policies & procedures related to consumer compliance, including (as applicable): • Consumer contact practices • Incentive structures (compensation & non ‐ compensation based)

• Federal consumer financial laws • State ‐ specific laws & regulations

21

Internal Use Only

Exam Procedures Do policies & procedures address new or amended Federal and state consumer financial laws implemented since the previous examination?

22