Introduction to Mortgage Servicing Examinations Training

Internal Use Only

Review

First Page Items  Amount Due

Other Items (not required to be on the first page)

 Explanation of Amount Due  Past Payment Breakdown  Contact Information  Partial Payment Information  Delinquency Information

 Transaction Activity  Account Information

Internal Use Only

Review

First Page Items

• Top of the first page •Payment Due Date •Late Fee & Date Assessed •Amount Due - prominent

•Monthly Payment Amount •Sum of Fees/Charges •Any Payment Amount Past Due

Explanation

AmountDue