Introduction to Mortgage Servicing Examinations Training

Internal Use Only

Policy Review

New policies need to be communicated immediately & effectively. Examiners should consider:

• How does an institution

communicate policy changes?

• How do employees access policies & procedures?

Internal Use Only

Policy Review

• Written & readily available • Prevent/reduce violations • Protect consumers & Company • Align business strategies & outcomes Compliance Program should include policies & procedures that are: