Introduction to Mortgage Servicing Examinations Training

Updated 8/15/2022 1 Dual Tracking 12 C.F.R. § 1024.41(f) • Proceeding with foreclosure while in receipt of full loss mitigation package for review

Introduction to Mortgage Servicing Examination Training Loan File Review - Rules & Regulations Resource Loan Level Review Federal Regulation Examiner Year-End Statements 26 U.S.C. § 6050H • Review servicing loan file for 1098s for every year payment histories show that borrower paid over $600 in interest ARM 12 C.F.R. § 1026.20 • Proving ARM notices • Inaccurate ARM changes • Timing of notification • Contents of notification Bankruptcy Fed. R. Bankruptcy P. 3002.1(b) & (c) • Any changes in payment amounts while account is in Bankruptcy must be filed with Debtor attorney 11 U.S.C. § 362 • Violating automatic stay Borrower Inquiry 12 C.F.R. § 1024.35 & § 1024.36 • Contents of Borrower request • Timing of response Continuity of Contact 12 C.F.R. § 1024.40 • Communication with borrowers

Early Intervention 12 C.F.R. § 1024.39 • Contacting borrower on delinquency/providing written options