Introduction to Mortgage Servicing Examinations Training

Internal Use Only

Rules • State legislatures & state courts set rules for foreclosures • Investors, insurers, guarantors & regulators make the rules for how servicers work with homeowners • Servicers are legally accountable to multiple stakeholders • Servicers must also comply with consumer protection requirements

Internal Use Only

Servicer Business Models

Non-Bank or Independent Mortgage Servicer

Bank Servicer

Sub-Servicer