Introduction to Mortgage Servicing Examinations Training

Internal Use Only

Rules & Regulations  Servicing personnel must be able to retrieve in a timely manner:  A complete record of borrower's payment history; and  All written information borrower has provided to servicer, and if applicable, to prior servicers, in connection with a loss mitigation application  Servicing personnel must also be able to provide these types of documents to other persons required to evaluate the borrower for loss mitigation options

Internal Use Only

Documents

Early intervention notice Communication logs