Introduction to Mortgage Servicing Examination Training eBook

Internal Use Only

Regulatory / Oversight Entities

State-Level Consumer Protection: • State mortgage regulators take the lead in mortgage supervision

• Regulation • Licensing • Examination • Consumer Complaints • Enforcement • Conference of State Bank Supervisors (CSBS) • Supports the efforts of state regulators • Represents our interests at the federal level

Internal Use Only

Regulatory / Oversight Entities

Federal Counterpart: • Consumer Financial Protection Bureau (CFPB) is our federal counterpart which has also has authority over non-bank mortgage servicers • CFPB also has authority related to: • Rulemaking related to applicable federal regulations (e.g., RESPA, TILA, ECOA) • Conducting examinations • Initiating enforcement actions • Consumer complaints