Introduction to Mortgage Servicing Training - March 2024

MATCH THE RATING TO THE EXAMPLES PROVIDED

Servicer has comprehensive policies and procedures in place to manage compliance risk effectively and proactively in the products and services that it provides. Servicer is well managed and not prioritized for a subsequent examination. Servicer has not adequately maintained its policies and procedures which heightens the risk of consumer harm. Servicer is being actively monitored due to matters requiring attention identified during previous examinations. Servicer has effective policies and procedures in place with some minor weaknesses that could be strengthened with further review and training. Servicer has no significant findings or material weaknesses flagged from recent examinations.

STRONG

SATISFACTORY

DEFICIENT

51

MATCH THE RATING TO THE EXAMPLES PROVIDED

Servicer has comprehensive policies and procedures in place to manage compliance risk effectively and proactively in the products and services that it provides. Servicer is well managed and not prioritized for a subsequent examination. Servicer has not adequately maintained its policies and procedures which heightens the risk of consumer harm. Servicer is being actively monitored due to matters requiring attention identified during previous examinations. Servicer has effective policies and procedures in place with some minor weaknesses that could be strengthened with further review and training. Servicer has no significant findings or material weaknesses flagged from recent examinations.

STRONG

SATISFACTORY

DEFICIENT

52