Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Policy Review

• Organizational changes • New/amended laws or regulations • New loan programs/products • Incidents or policy violations Events that may warrant a review of policies & procedures:

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Internal Use Only

Policy Review

New policies need to be communicated immediately & effectively. Examiners should consider:

• How does an institution

communicate policy changes?

• How do employees access policies & procedures?

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