Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Poll Question: A mortgage servicer shall establish or make good faith efforts to establish live contact with a delinquent borrower no later than how many days of a borrower's delinquency?

• 30 days • 36 days • 45 days • 60 days

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Internal Use Only

Policy Review Examiners should determine whether policies & procedures: 1. Designed to effectively manage risk in the products, services and activities of the mortgage company. 2. Consistent with approved compliance policies. 3. Address compliance with applicable Federal consumer financial laws in a manner designed to minimize violations and to detect and minimize associated risks of harm to consumers.

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