Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Rules • State legislatures & state courts set rules for foreclosures • Investors, insurers, guarantors & regulators make the rules for how servicers work with homeowners • Servicers are legally accountable to multiple stakeholders • Servicers must also comply with consumer protection requirements

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Internal Use Only

Servicer Business Models

Non-Bank or Independent Mortgage Servicer

Bank Servicer

Sub-Servicer

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