Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Rules & Regulations  National Housing Act 12 U.S.C. § 1701X c (5)  Availability of counseling  Timing of notifications

115

Internal Use Only

Rules & Regulations  Fair Debt Collection Practices Act 15 U.S.C. § 1692  1692c § 805 – Communication in connection with debt collection  1692d § 806 - Harrassment or abuse  1692f § 808 - Unfair practices

116