Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Written Notices – Day 45 No later than 45 th day after borrower misses a payment: • Servicer shall provide delinquent borrower written notice describing available loss mitigation options & how to apply for • Written notice is required no later than 45 days after each payment due date while the borrower remains delinquent • Servicer is not required to provide notice more than once during any 180 ‐ day period

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Internal Use Only

Content of the Written Notice The early intervention written notice must contain the following: • Statement encouraging borrower to contact servicer • Telephone number to access servicer’s assigned personnel & servicer’s mailing address • If applicable, a statement providing a brief description of examples of loss mitigation options that may be available from the servicer

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