Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Review

Exemptions

Coupon Books

• Fixed rate loans • Amount Due on each coupon • Contact information • Delinquency information must be provided in writing when consumer is more than 45 days delinquent

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Internal Use Only

Review

Exemptions

Small Servicers

• Periodic statements not required • Services 5,000 or fewer loans (including affiliates) • Housing Finance Agency • Non ‐ profit entity services 5,000 or fewer loans (including associated non ‐ profit entities)

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