Introduction to Mortgage Servicing Training - March 2024

Internal Use Only

Review Content of periodic statements  Certain items required  Grouped together in close proximity to each other

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Internal Use Only

Review

First Page Items  Amount Due

Other Items (not required to be on the first page)

 Explanation of Amount Due  Past Payment Breakdown  Contact Information  Partial Payment Information  Delinquency Information

 Transaction Activity  Account Information

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