Introduction to Mortgage Origination Examinations Training eBook

CFPB Mortgage Origination Exam Procedures CFPB Truth in Lending Exam Procedures CFPB Compliance Management Review Exam Procedures

3. Incentive programs (if applicable) 4. Dual compensation 5. Steering 6. Record retention

Service Provider Oversight (Vendor Management)

Does the broker/lender have a service provider oversight policy that addresses: 1. Service provider risk management 2. Identification of service providers that have consumer compliance responsibilities 3. Potential for consumer harm in relation to the services being performed 4. Identification of service providers that have consumer compliance responsibilities 5. Conflicts of interest Does the broker/lender have a training policy that addresses: 1. Frequency of review and updates to training materials 2. Which individuals and/or business units are responsible for developing, maintaining, and delivering training? 3. How is training made available and delivered to employees? 4. How is the completion of training monitored and tracked? 5. Is training made available on new loan products? 6. Updates to training materials to incorporate emerging issues and changes in regulations? 7. Record retention on training logs for employees 8. Training that is required of all employees versus specified business units. 9. Consequences if employees do not complete the required training.

Training

CFPB Compliance Management Review Exam Procedures