Introduction to Becoming an MMC EIC Training

1/26/2023

Internal Use Only

Technology

• Plan file organization before files are received

• Organize files clearly, simply & consistently

File Organization

• Include file pathway when referencing documents in email or in call notes

• Always offer to help find documents

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Internal Use Only

Technology

 Resource Portal  SES Call Center  RUG  CSBS Support Staff

Helpful Contacts & Resources

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