Introduction to Mortgage Servicing Examinations Training - March 2023

Internal Use Only

Policies & Procedures

Request P&Ps related to mortgage compliance for servicing, specifically: • Consumer Compliance • State/Federal Consumer Financial Laws • Consumer Financial Products & Service

Internal Use Only

Policies & Procedures

Examiners should review P&Ps and consider: • Understandable • Effective dates • Last reviewed • Review frequency • Who reviews • Is content updated periodically?