Introduction to Mortgage Servicing Examinations Training - March 2023
MATCH THE RATING TO THE EXAMPLES PROVIDED
Servicer has a complete disregard for maintaining policies and procedures and management is absent in monitoring practices that lead to significant consumer harm. Servicer has been subjected to a forced transfer of its portfolio.
Servicer is ineffective at managing risks through its policies and procedures which are not updated timely or comprehensive in nature. Servicer is subject to reputational risk from regulatory enforcement actions.
Internal Use Only
Policies & Procedures
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