Introduction to Mortgage Servicing Examinations Training - March 2023

Internal Use Only

Exam Procedures Request & review policies & procedures related to consumer compliance, including (as applicable): •Consumer contact practices • Incentive structures (compensation & non ‐ compensation based)

•Federal consumer financial laws •State ‐ specific laws & regulations

Internal Use Only

Exam Procedures Do policies & procedures address new or amended Federal and state consumer financial laws implemented since the previous examination?