Introduction to Mortgage Servicing Examinations Training - March 2023

Internal Use Only

Policy Review

• Organizational changes • New/amended laws or regulations • New loan programs/products • Incidents or policy violations Other events that warrant a review of policies & procedures:

Internal Use Only

Policy Review

New policies need to be communicated immediately & effectively. Examiners should consider:

• How does an institution

communicate policy changes?

• How do employees access policies & procedures?