Introduction to Mortgage Servicing Examinations Training - March 2023

Internal Use Only

Policy Review Examiners should determine whether policies & procedures: 4. Cover full lifecycle of all products and/or services offered. 5. Maintained and modified to remain current and complete, and to serve as a reference for employees.

Internal Use Only

Policy Review

Effective policies and procedures are living

Effective policy and procedure management goes well beyond simply crafting an initial set of documents.

documents that must grow and adapt with a company and regulatory environment.