Introduction to Mortgage Servicing Examinations Training - March 2023

and Continuity of Contact

2. Early intervention written notice to delinquent borrowers – timing and content of notice 3. Assignment of Single Point of Contact 4. Information SPOC must provide to borrowers 5. Receipt of loss mitigation application – timing and content of notice 6. Incomplete loss mitigation applications – timing and content of notice 7. Evaluation of loss mitigation applications 8. Approval or denial of loss mitigation options – timing and content of notice 9. Appeal of denial – timing and content of response Does the servicer’s payment processing policy address: 1. Content of periodic statements – closed ‐ end loans and open ‐ end loans (if applicable) 2. Timely crediting of borrower payments 3. Fees for alternative payment methods

 12 C.F.R. § 1024.40  12 C.F.R. § 1024.41

CFPB RESPA Exam Procedures

Payment Processing (Periodic Statements)

12 C.F.R. § 1026 – Truth in Lending Act  12 C.F.R. § 1026.5  12 C.F.R. § 1026.7  12 C.F.R. § 1026.10  12 C.F.R. § 1026.20  12 C.F.R § 1026.21  12 C.F.R. § 1026.36  12 C.F.R § 10.26.41 12 C.F.R. § 1024 – Real Estate Settlement Procedures Act  12. C.F.R. § 1024.38

CFPB TILA Procedures

CFPB RESPA Exam Procedures

Private Mortgage Insurance

Homeowners Protection Act 12 U.S.C. § 4901 ‐ 4910  12 U.S.C. § 4902

Does the servicer’s private mortgage insurance policy address: 1. Annual disclosure requirements 2. Handling of and requirements for borrower