Introduction to Mortgage Servicing Examinations Training - March 2023

Documents

Communication logs Borrower requests for workout options Financial packages received from borrowers Requests for additional information Loan review & calculations for workouts Payment Agreements Modification Agreements Payment history

Review Receipt of complete application

 Must have all information required by servicer  Servicer reviews for completeness & must acknowledge receipt within 5 days  If missing information, notice must be sent to borrower stating additional documents needed & providing reasonable date to submit