Introduction to Mortgage Servicing Examinations Training - March 2023

Borrowers in Bankruptcy A servicer must resume compliance with live contact & early intervention written notice requirements after the next payment due date that follows the earliest of the following events: • Bankruptcy case is dismissed; • Bankruptcy case is closed; and • Borrower reaffirms personal liability for the mortgage loan With a mortgage loan for which borrower has discharged personal liability pursuant to 11 U.S.C. 727, 1141, 1228, or 1328, a servicer: is not required to resume compliance with live contact requirement but must resume compliance with early intervention written notice requirement if borrower has made any partial or periodic payment on loan after commencement of borrower's bankruptcy case

Documents

Early Intervention Letters Communication logs