Introduction to Mortgage Servicing Examinations Training - March 2023

Written Notices – Day 45 No later than 45 th day after borrower misses a payment: •Servicer shall provide delinquent borrower written notice describing available loss mitigation options & how to apply for •Written notice is required no later than 45 days after each payment due date while the borrower remains delinquent •Servicer is not required to provide notice more than once during any 180 ‐ day period

Content of the Written Notice The early intervention written notice must contain the following: • Statement encouraging borrower to contact servicer • Telephone number to access servicer’s assigned personnel & servicer’s mailing address • If applicable, a statement providing a brief description of examples of loss mitigation options that may be available from the servicer