IT Examiner School

Information Statement and an Employee Commitment to Customer Privacy. Also each employee is required to watch the Information Security Awareness Training Video. Bank’s disaster recovery plan is put into effect when needed. Customers are advised to change their PIN after they have been given a new PIN by customer service personnel or after activation. Customers are required to provide proper identification prior to any changes on their account or before opening any new account. A second employee verifies all new account information entered in the system to ensure accuracy. Only an authorized employee or contracted courier service is allowed to transport interoffice mail and proof work between branches and or departments.

Customer Information: New accounts

Change PIN

ALL LOW

ALL EFFECTIVE

Gathering sufficient identification on all new customers.

Address changes.

Information being entered into the system wrong.

Customers Information: General

Interoffice mail and proof work.

LOW

ALL EFFECTIVE

Mail coming into the bank.

LOW

Customers’ statement

MED

Damage due to environmental hazards

LOW