IT Examiner School

73 Updates can fix problems as well as add new features which may not be compatible with previous versions • Think of programs that worked on Windows XP but that won’t work on Windows 7 or Windows 10 Patch vs. Update Patches usually fix problems while maintaining compatibility • All the applications that are running on a server or desktop now should still work just fine after the patch is applied

Patch Management Program

Obtaining, Testing, Installing

Monitoring (SLA)

Evaluation

Prioritization

Exception Process (Legacy, EOL)

Consider disaster recovery

74 Documentation