IT Examiner School eBook May 2025

Internal Use Only

What is Support & Delivery?

An organization's ability to provide technology services in a secure environment

Condition of IT operations & factors such as reliability, security, & integrity, which may affect the quality of the information delivery system

Operational risks throughout the organization & service providers

Internal Use Only

Major Elements of Support & Delivery

Information Security

IT Operations

Business Continuity Management

Third-Party (Vendor) Risk Management