Examiner-in-Charge School May 2023
Examiner-in-Charge School
May 15-19, 2023 Chicago, IL
@ www.csbs.org ε @csbsnews
CONFERENCE OF STATE BANK SUPERVISORS 1 , Street NW / 6XLWH / Washington, DC 20 / (202) 296-2840
Examiner-in-Charge School December 5-9 San Diego, CA Examiner-in-Charge School Chicago, Illinois May 15-19, 2023
Hyatt Regency Chicago Meeting Room: Roosevelt 3A
Monday, May 15, 2023 7:30 am – 8:30 am
Registration and Breakfast Plaza Foyer and Plaza A
Introduction/ Icebreaker
8:30 am – 9:30 am
Exam Management and Role as EIC Shaun Starr
9:30 am – 10:30 am
Break
10:30 am – 11:00 am
Analyzing the M Component Baker Moseley
11:00 am – 12:00 pm
Lunch on your own
12:00 pm – 1:30 pm
Analyzing the M Component Exercise
1:30 pm – 2:00 pm
Introduction to Case Study Shaun Starr
2:00 pm – 2:30 pm
Review Pre-Course Scope Memo Assignment / Distribute Materials Packet #2
2:30 pm – 4:30 pm
Reception Plaza A
5:00 pm – 7:00 pm
Tuesday, May 16, 2023 7:30 am – 8:30 am
Breakfast Plaza A
Icebreaker
8:30 am – 9:00 am
Rating the Composite and Exercise Shaun Starr
9:00 am – 10:30 am
Independent Work Time
10:30 am – 11:30 am
Lunch on your own
11:30 am – 1:00 pm
Prepare for Meeting with Bank Management - Groups
1:00 pm – 1:45 pm
Meeting with Bank Management
1:45 pm – 3:15 pm
Break
3:15 pm – 3:30 pm
Conveying Exam Findings Brad Coker
3:30 pm – 4:30 pm
Wednesday, May 17, 2023 7:30 am – 8:30 am
Breakfast Plaza A
Icebreaker
8:30 am – 9:00 am
Board Meeting, Joint Examinations and Enforcement Actions Baker Moseley
9:00 am – 10:30 am
Break
10:30 am – 11:00 am
Exit Meeting and Writing Assignment Discussion
11:00 am – 11:30 am
Lunch on your own
11:30 am – 1:00 pm
Meeting with Supervisor/Individual Prep Time 30-minute individual meetings Report to your breakout room at your assigned time. The rest of the time should be used to prepare for your presentation.
1:00 pm – 4:30 pm
Thursday, May 18, 2023
Breakfast Plaza A Prepare for Exit Meeting Exit Meetings – Schedule will be provided separately. 45 minutes per student (30 min presentation, 15 min feedback) Each student will also observe 3 other presentations. Lunch on your own Exit Meetings – Schedule will be provided separately.
7:30 am – 8:30 am
8:30 am – 9:30 am 9:30 am – 11: 45 am
11:45 a m – 1:15 pm 1:15 pm – 3:45 pm 3:45 pm – 4:30 pm Friday, May 19, 2023 7:30 am – 8:30 am
Submit Management Component Comment
Breakfast Plaza A
Exit Meetings Recap
9:00 am – 9:30 am
Effective Web Meetings Brad Coker
9:30 am – 10:30 am
Wrap-up
10:30 am – 11:00 am
Adjourn
11:00 am
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Exam Management and Your Role as EIC
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Pre Planning
Examination Follow-up
Off-Site Week
EIC
Board Meeting
Onsite
Writing the Report of Examination
Exit Meeting
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Pre-Planning
Initial Contact with Management • Introduction •Sooner rather than later
Familiarize Yourself with the Bank •Internal and external documents •Conversations with examiners and bank management
Identify Key Risk Areas. •Draw conclusions on risks,
examination strategy, and assignments
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Pre-Planning Continued
Requesting Examination Information • Draw conclusions on risks, examination strategy, and assignments
Determine Staffing • Subject matter experts •Sufficient to complete a timely examination
Creation of Scope Memo
•Varies by department • At a minimum, should cover •Institutional overview •Risk assessment •Discussions with Management •Prior examination findings •Financial analysis • Assignments/logistics
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Off-Site Week
•Communicate with your exam team.
Communicate
•Organize your materials.
Organize
•Check your request list and follow-up •Complete as much exam work as possible.
Check
Complete
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Onsite Encourage Communication • Open communication with management • Regular discussions with exam team to keep them on track • Keep your supervisor informed • Meetings, meetings, meetings Time Management • Maintain lists to keep on track • Allows you to organize thoughts for management discussions • Ensures potential issues are brought to resolution
• Serves as source for structuring exit meeting • Acts as reminder for items that need completed
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Onsite - Continued
Conduct Meetings • First day • Fact-finding • Director’s conferences Complete Your Assignments. • Management component • Other areas • Develop overall conclusions
•Update •Wrap up •Exit
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Exit Meeting Exit Meeting
Develop formal agenda.
Ensure your supervisor is in agreement with all conclusions.
Be prepared.
NO SURPRISES.
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Exam Management & Your Role as EIC
Review/edit comments from other examiners. 1
Complete additional report pages. 2
3
Be mindful of writing tips from your department. 4
Ensure ratings and conclusions are supported and accurate.
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Board Meeting
Formal written agenda.
Outline of significant items.
Communicate and know your audience.
Preparation.
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Examination Follow-Up
• Level of involvement may vary • Review examination responses • Provide feedback to examiners
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Meetings – A Big Waste of Time?
_______ people present Wrong
No real _p _u _r p_ _o _s e_
Ambiguous _________ objectives
Agenda isn’t _______ followed
People aren’t ________ prepared
No _______ agenda
________ people present Too many
No ______ / ________ results decisions
Starting/ Ending ______ Late
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Questions?
Analyzing the M Component C A M E L S
Analyzing the “M” Component
Most important part of your analysis Management consists of Board and Executive Management
The Glue that ties it all together
In-Class Exercises
Management / Board The management assessment includes
The board of directors is the source of all
an analysis of the board of directors.
authority and responsibility.
Responsible for: • Formation of sound polices and objectives of the bank • Effective supervision of its affairs, and • Promotion of its welfare.
Management / Board
Various laws govern the election of board members and also govern transactions between board members and the institution
Directors should have ideas of their own and express them
Directors should have sufficient time to fulfill their responsibilities
Directors should be free of financial difficulties and possess personal integrity
Management / Board
A primary duty of a board is to select and appoint executive officers who are qualified to administer the bank’s affairs effectively and soundly.
Directors should avoid self-serving practices and conflicts of interest and place performance of their duties over personal concerns.
The board should ensure adequate MIS is in place to provide the board with accurate and sufficient reports to know bank’s condition.
Management / Board Ensure appropriate internal control system and adequate auditing program is in place Supervision by directors does not mean the board is performing management tasks Directors can be held personably liable for: • Breach of trust • Negligence which causes loss • Misappropriation of bank assets • Dereliction of Duty • Failure to maintain reasonable supervision over the activities and affairs of the bank, its officers and employees
Senior Management
Risk – the potential for loss or gain resulting from a specific action
Risk is okay.
Must learn and evaluate management’s view of risk.
Does management understand the risk they are taking and what could go wrong?
Management must identify, measure, monitor and control risk.
Do they have the balance sheet to take on this level of risk?
Component Rating Definitions
The capability of the board of directors and management, in their respective roles, to identify, measure, monitor, and control the risks of an institution’s activities and to ensure a financial institution’s safe, sound, and efficient operation in compliance with applicable laws and regulations is reflected in this rating.
Component Rating Definitions (cont.)
• Active oversight by the board of directors and management; • Competent personnel; • Adequate policies, processes, and controls taking into consideration the size and sophistication of the institution; • Maintenance of an appropriate audit program and internal control environment; and • Effective risk monitoring and management information systems.
Sound management practices are demonstrated by :
Component Rating Definitions (cont.)
Level and quality of oversight and support of all activities.
Ability to plan for, and respond to, risks that may arise from changing business conditions or the initiation of new activities or products.
The Management rating is based on an assessment of the following factors:
The adequacy of, and conformance with, internal policies and controls addressing operations and significant risks.
The accuracy, timeliness, and effectiveness of management information and risk monitoring systems appropriate for the institution’s size, complexity, and risk profile
Component Rating Definitions (cont.) Assessment factors continued: The adequacy of audits and internal controls. Compliance with laws and regulations.
Responsiveness to recommendations from auditors and supervisory authorities.
Managementdepth and succession.
Extent that the board and management is affected by, or susceptible to, dominant influence or concentration of authority. Reasonableness of compensation policies and avoidance of self-dealing.
Demonstrated willingness to serve the legitimate banking needs of the community.
The overall performance of the institution and its risk profile.
Component Rating Definitions (cont.)
A rating of 1 indicates performance by management and the board of directors and strong risk management practices relative to the institution’s size, complexity, and risk profile. All significant risks are consistently and effectively identified, measured, monitored, and controlled. Management and the board have demonstrated the ability to promptly and successfully address existing and potential problems and risks.
Component Rating Definitions (cont.)
A rating of 2 indicates management and board performance and risk management practices relative to the institution’s size, complexity, and risk profile. Minor weaknesses may exist, but are not material to the safety and soundness of the institution and are being addressed. In general, significant risks and problems are effectively identified, measured, monitored, and controlled.
Component Rating Definitions (cont.)
A rating of 3 indicates management and board performance that or risk management practices that are less than satisfactory given the nature of the institution’s activities. The capabilities of management or the board of directors may be insufficien t for the type, size, or condition of the institution. Problems and significant risks may be inadequately identified, measured, monitored, or controlled.
Component Rating Definitions (cont.) Common characteristics of “3” rated M Components: • Poor financial performance • Heightened risk profile • Weak risk management practices • Elevated AQ concerns (rising, high levels of adversely classified) • Gaps in management • Repeat examination findings • Multiple violations / contraventions • Questions as to the sufficiency of staffing • Dominant member of management • Lack of reliability in financial reporting • Noncompliance with an outstanding supervisory action • Absence of meeting minute documentation on discussions of significant risks
Component Rating Definitions (cont.)
A rating of 4 indicates management and board performance or risk management practices that are inadequate considering the nature of an institution’s activities. The level of problems and risk exposure is excessive . Problems and significant risks are inadequately identified, measured, monitored, or controlled and require immediate action by the board and management to preserve the soundness of the institution . Replacing or strengthening management or the board may be necessary.
Component Rating Definitions (cont.) A rating of 5 indicates management and board performance or risk management practices. Management and the board of directors have not demonstrated the ability to correct problems and implement appropriate risk management practices. Problems and significant risks are inadequately identified, measured, monitored, or controlled and now threaten the continued viability of the institution. Replacing or strengthening management or the board of directors is necessary .
In-Class Exercise
Analyze the presented information and assess the M Component area. See handouts
• Institution A • Institution B • Institution C • Institution D • Institution E
Rating the Composite
Rating Definitions
Composite Rating
Changing Composite Ratings
Composite Rating Definition
• Managerial • Operational • Financial • Compliance
Careful evaluation of performance
• Capital adequacy • Asset quality • Management capability • Earnings quantity and quality • Adequacy of liquidity • Sensitivity to market risk
Key components to assess an institution’s financial condition and operations
Composite Rating Definition
Composite Rating 1 Financial institutions in this group are sound in every respect and generally have components rated 1 or 2 . Any weaknesses are minor and can be handled in a routine manner by the board of directors and management. These financial institutions are the most capable of withstanding the vagaries of business conditions and are resistant to outside influences such as economic instability in their trade area. These financial institutions are in substantial compliance with laws and regulations. As a result, these financial institutions exhibit the strongest performance and risk management practices relative to the institution’s size, complexity, and risk profile, and give no cause for supervisory concern .
Composite Rating Definition Composite Rating 2
Financial institutions in this group are fundamentally sound . For a financial institution to receive this rating, generally no component rating should be more severe than 3 . Only moderate weaknesses are present and are well within the board of directors’ and management’s capabilities and willingness to correct. These financial institutions are stable and are capable of withstanding business fluctuations. These financial institutions are in substantial compliance with laws and regulations. Overall risk management practices are satisfactory relative to the institution’s size, complexity, and risk profile. There are no material supervisory concerns and, as a result, the supervisory response is informal and limited.
Composite Rating Definition
Composite Rating 3 Financial institutions in this group exhibit some degree of supervisory concern in one or more of the component areas. These financial institutions exhibit a combination of weaknesses that may range from moderate to severe ; however, the magnitude of the deficiencies generally will not cause a component to be rated more severely than 4 . Management may lack the ability or willingness to effectively address weaknesses within appropriate time frames. Financial institutions in this group generally are less capable of withstanding business fluctuations and are more vulnerable to outside influences than those institutions rated a composite 1 or 2. Additionally, these financial institutions may be in significant noncompliance with laws and regulations. Risk management practices may be less than satisfactory relative to the institution’s size, complexity, and risk profile. These financial institutions require more than normal supervision, which may include formal or informal enforcement actions . Failure appears unlikely , however, given the overall strength and financial capacity of these institutions.
Composite Rating Definition
Composite Rating 4 Financial institutions in this group generally exhibit unsafe and unsound practices or conditions . There are serious financial or managerial deficiencies that result in unsatisfactory performance. The problems range from severe to critically deficient . The weaknesses and problems are not being satisfactorily addressed or resolved by the board of directors and management. Financial institutions in this group generally are not capable of withstanding business fluctuations. There may be significant noncompliance with laws and regulations. Risk management practices are generally unacceptable relative to the institution’s size, complexity, and risk profile. Close supervisory attention is required, which means, in most cases, formal enforcement action is necessary to address the problems. Institutions in this group pose a risk to the deposit insurance fund . Failure is a distinct possibility if the problems and weaknesses are not satisfactorily addressed and resolved.
Composite Rating Definition
Composite Rating 5 Financial institutions in this group exhibit extremely unsafe and unsound practices or conditions; exhibit a critically deficient performance ; often contain inadequate risk management practices relative to the institution’s size, complexity, and risk profile; and are of the greatest supervisory concern . The volume and severity of problems are beyond management’s ability or willingness to control or correct . Immediate outside financial or other assistance is needed in order for the financial institution to be viable. Ongoing supervisory attention is necessary. Institutions in this group pose a significant risk to the deposit insurance fund and failure is highly probable .
Changing Composite Ratings
• Internal and external parties Communication
• Be thorough • Expect questions
Analysis
• Based on the analysis • Needed for ALL conclusions
Support
• Cannot over-communicate Communication
Questions
What are some tips/tricks for keeping everything organized during the exam process?
What are some best practices for bringing findings together at the end of the exam for both the exit meeting and report?
Questions?
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Conveying Examination Findings
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Exit Meeting
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Communication • Critical to examination process
• Strength in both written and verbal communication is necessary
• Ability to vary communication styles is important
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Purpose of the Exit Meeting
• Provide closure to exam
• Obtain verification of examination facts
• Alert management to items included in the Report of Examination
• Alert management to other items
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Exit Meeting Tone and Format • Consistent with management discussions
• Consistent with the materiality of exam findings
• Consistent with the tone used in the Report of Examination
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Meeting Agendas
Necessity of formal agendas Office requirement Numerous issues Material recommendations
Agenda Formats Vary by state and federal agency Concise and void of clutter Spelling and Grammar
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Additional Handouts • Vary by state
• Know the practices of any participating federal agency
• Regulations, FILs, State Laws
• Ratio Tables
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Meeting Disclosures • No surprises – IMPORTANT!!!
• CAMELS • Violations • Recommendations • Risk factors
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Items Worthy of Discussion Only • EIC needs to be able to distinguish between discussion only topics and reportable issues • Recent instance of a poor banking practice • Prior poor practices • Corrections during the exam • Inadvertent Violation
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Tips for a Successful Exit Meeting • Encourage a dialogue • Familiarize yourself with ROE • Absolute agreement? • Keep management informed • EIC should update bank management on all items in process of review • Bring another examiner
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Tips for a Successful Exit Meeting
• Leave no surprises
• Advise of any potential regulatory actions
• Advise management to respond
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Subsequent Events
• Advise bank management of any changes to individual CAMELS component ratings and/or composite rating
• Document the exit meeting discussion
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Writing the ECC Page
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You need to catch the readers’ attention!!
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Most Critical Section of the Report of Examination • First report section reviewed
• Sometimes the only section reviewed
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Purpose of the ECC Page Comments
• Highlights critical findings
• Ranks the importance of examination findings
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Purpose of the ECC Page Comments - continued
• Pull together the component ratings to form a composite rating.
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Tone of ECC Page Comments
• Commensurate with the level of materiality of weaknesses reported.
• Consistent with the tone used in management discussions.
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Influence Further Reading
• Highlight critical examination findings.
• Avoid inclusion of immaterial findings.
• Be as concise as possible.
• Choose words carefully.
• Use appropriate grammar and spelling.
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ECC Page Format
• May vary between agencies and states
• Discuss the composite rating
• Identify the overall risk profile of the organization
• Present individual CAMELS components in order of importance
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Main Topics • Composite rating • Overall risk profile • Highlight commitments made by management • Specify whether a management response is required
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Board Meetings, Joint Examinations and Enforcement Actions
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Board Meetings Know your audience / Be Prepared • Many aren’t bankers and probably won’t understand our daily language High points / Significant Issues • Don’t get bogged down in too much detail unless it is the main issue • Practice – Vet out your thoughts with co-workers • You are your office. Don’t pass the buck. You most likely will not be alone • Your supervisors might have things to say. Have a plan worked out before hand
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Board Meetings - Continued
Other thoughts or experiences?
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Joint Examinations More frequent now:
• Banks over 3 Billion in assets
• Problem banks or bank’s with identified issues
• Just to coordinate resources
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Your role as EIC • Early communication in planning • Which agency is the lead for processing?
• It is and should be a joint process • Coordinate staffing and resources • Should make it as seamless as possible for the institution • Remember both agencies will have bosses that have questions or want to be informed
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Your Role - Continued • Contact and meetings with bank management shouldn’t be conducted alone • Avoid disclosing conclusions with management until things have been vetted
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Enforcement Actions What is an enforcement action?
Why do bank regulators use them?
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Types of Enforcement Actions • Informal vs. Formal • Typically joint actions • Contents:
• Identifies parties to the document • References a specific examination • Requires signatures of the directors • Sets time frames for initiating change • Usually requires updated to the regulators
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Informal Actions
Regulatory Letter
Board Resolution
Memorandum of Understanding (MOU)
Section 39 of the FDIC Act (FDIC)
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Formal Actions Written Agreement
• Issued to state member banks • Signed by Regulators and Board
Consent Order (C & D)
• Issued to state member and non-member banks • Signed by Regulators and Board • Requires bank to immediately stop inappropriate action or implement affirmative action
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Formal Action – continued Capital component will likely need to address Prompt Corrective Action (PCA) • If bank doesn’t consent there would be a hearing with a Administrative Law Judge • Capital Directives • Removal of Officers and/or Directors • Civil Money Penalties (CMPs) • Termination of Insurance • There are many specific limitations that occur when a PCA capital category drops
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Examiner-in-Charge School Effective Web Meetings
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Session Learning Objective: • Learn tips for conducting virtual meetings.
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1. Agenda
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2. Introductions
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3. Prepare
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4. Minimize Distractions
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5. Technology
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6. Etiquette
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7. Close the Meeting
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Questions
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Examiner-in-Charge School Case Study Introduction
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Case Study Key Notables:
Friday, May 19
Monday, May 15
Tuesday, May 16
Wednesday, May 17 • 30-minute one-on-one with “Supervisor” • Independent Work Time
Thursday, May 18
•Review Scope Memos, Distribute Packet #2 • Independent Work Time
• Independent Work time •Meet with “Bank
•Exit Meeting
•Review
• Presentation and observe •Send Exit Agenda to Instructor prior to presentation • Management comment due by end of day
Management”
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Case Study Key Notables: Feedback provided on: • Scoping Exercise • Meeting with “Bank Management” • Meeting with “Supervisor” • Exit Meeting Agenda • Exit Meeting Presentation • Written Management Component Comment • Overall Participation
Examiner-in Charge School
Reference Guide
Exam Management & Role as an EIC
Scope the exam, contact bankers, send request list, etc. 1. Pre-Planning
Start exam work, organize requested information, communicate with staff, etc. 2. Exam Prep
Majority of exam, meetings, etc. Communication and time management are key! 3. Exam
4. Exit Meeting
Use an agenda, vet findings prior to meeting, be prepared, and NO SURPRISES!
Review/edit examiner comments, ensure conclusions are supported, and match the tone throughout. 5. Report Writing
Use an agenda, focus on significant items, know your audience, and PREPARE! 6. Board Meeting
Varies, review exam responses, feedback to other examiners, etc. 7. Exam Follow-Up
Tips for Effective Meetings
Have a purpose and clear objectives
Make sure the right people are present (and not too many)
Have an agenda and follow it
Be prepared!
Start and end on time
Have a result and make decisions
Analyzing the M Component
Management component includes the Board.
Ability to identify, measure, monitor and control risk.
Ensure safe, sound and efficient operation in all areas of the institution.
Compliance with laws and regulations.
1 St rong
Strong performance by management and the board of directors and strong risk management practices relative to the institution’s size, complexity, and risk profile. All significant risks are consistently and effectively identified, measured, monitored, and controlled. Management and the board have demonstrated the ability to promptly and successfully address existing and potential problems and risks. Satisfactory management and board performance and risk management practices relative to the institution’s size, complexity, and risk profile. Minor weaknesses may exist, but are not material to the safety and soundness of the institution and are being addressed. In general, significant risks and problems are effectively identified, measured, monitored, and controlled. Management and board performance that need improvement or risk management practices that are less than satisfactory given the nature of the institution’s activities. The capabilities of management or the board of directors may be insufficient for the type, size, or condition of the institution. Problems and significant risks may be inadequately identified, measured, monitored, or controlled. Deficient management and board performance or risk management practices that are inadequate considering the nature of an institution’s activities. The level of problems and risk exposure is excessive. Problems and significant risks are inadequately identified, measured, monitored, or controlled and require immediate action by the board and management to preserve the soundness of the institution. Replacing or strengthening management or the board may be necessary. Critically deficient management and board performance or risk management practices. Management and the board of directors have not demonstrated the ability to correct problems and implement appropriate risk management practices. Problems and significant risks are inadequately identified, measured, monitored, or controlled and now threaten the continued viability of the institution. Replacing or strengthening management or the board of directors is necessary.
2 Satisfactory
3 Needs Improvement
4 De f i c i ent
5 Critically Deficient
Rating the Composite
Composite 1 Sound in every respect and generally have components rated 1 or 2. Weaknesses are minor and routine. Most capable of withstanding the vagaries of business conditions and are resistant to outside influences. Substantial compliance with laws and regulations. Exhibit the strongest performance and risk management practices relative to the institution’s size, complexity, and risk profile. Give no cause for supervisory concern. Composite 3 ·Exhibit some degree of supervisory concern in one or more of the component areas. Exhibit a combination of weaknesses that may range from moderate to severe. Component ratings not typically rated more severely than 4. Management may lack the ability or willingness to effectively address weaknesses within appropriate time frames. Generally are less capable of withstanding business fluctuations and are more vulnerable to outside influences. May be in significant noncompliance with laws and regulations. Risk management practices may be less than satisfactory relative to the institution’s size, complexity, and risk profile. Require more than normal supervision, which may include formal or informal enforcement actions. Failure appears unlikely.
·Fundamentally sound. Generally no component rating should be more severe than 3. Moderate weaknesses are present and are well within the board of directors’ and management’s capabilities and willingness to correct. Stable and are capable of withstanding business fluctuations. Substantial compliance with laws and regulations. Overall risk management practices are satisfactory relative to the institution’s size, complexity, and risk profile. No material supervisory concerns. Composite 2 ·Generally exhibit unsafe and unsound practices or conditions. Serious financial or managerial deficiencies that result in unsatisfactory performance. Problems range from severe to critically deficient. Weaknesses and problems are not being satisfactorily addressed or resolved. Generally are not capable of withstanding business fluctuations. May be significant noncompliance with laws and regulations. Risk management practices are generally unacceptable relative to the institution’s size, complexity, and risk profile. Close supervisory attention is required, likely formal enforcement action is necessary to address the problems. Pose a risk to the deposit insurance fund. Failure is a distinct possibility if the problems and weaknesses are not satisfactorily addressed and resolved. Composite 4
Composite 5 ·Exhibit extremely unsafe and unsound practices or conditions. Exhibit a critically deficient performance. Often contain inadequate risk management practices relative to the institution’s size, complexity, and risk profile. Are of the greatest supervisory concern. The volume and severity of problems are beyond management’s ability or willingness to control or correct. Immediate outside financial or other assistance is needed in order for the financial institution to be viable. Ongoing supervisory attention is necessary. Pose a significant risk to the deposit insurance fund and failure is highly probable.
Conveying Exam Findings
EXIT MEETING
REPORT WRITING
Provide closure to exam. Alert management to items in the exam report, and other items. Consistent tone is important. Use agenda to benefit the meeting. NO SURPRISES!! Anticipate questions and where support will be most needed.
Consistent tone with exam and management discussions. Support each rating and finding. Concise and appropriate grammar/spelling. Word choice is important.
Enforcement Actions
Informal Actions Board Resolution Memorandum of Understanding (MOU)
Formal Actions
Written Agreement Consent Order Civil Money Penalties
Presentation Tips
1
2
Develop and re-use. INTRODUCTION
Anticipate questions and have your support ready. PREPARE Don't get trapped in hypothetical situations - It depends! NO HYPOTHETICALS
4
3
Be careful with your word choice. Think ahead to what you want to say. WORD CHOICE
Effective Virtual Meetings
Clear Agenda
Introductions
Be Prepared
Minimize Distractions
Test Technology
Maintain Eye Contact
Close the Meeting
Speak Clearly
Utilize Breaks
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