EMM Sept 2022

Internal Use Only

“Bad news isn’t fine wine. It doesn’t improve with age.” – Colin Powell

• Joke around. • Be vague. • Beat around the bush. • Soften the blow too much. • Give advice if not asked. • Use slang or informal talk.

• Prepare yourself. • Be direct. • Have support. • Give others a chance to speak. • Treat them with empathy. • Be professional.

Do

Don’t

13

Internal Use Only

Overcoming Fears of Delivering Difficult Messages

Practice your comments

Visualize and rehearse

Allow others to help  ‐ and at times rely on them

Gain familiarity with audience / setting

14