Cyber IT Supervisory Forum eBook

AI use cases differ between bank asset tiers AI – Which AI use case is your top priority? Select the top three technologies you plan to invest in over the next two years:

Asset Size

Total

< $500M $500M - <$1B $1-$5B +

FIs with assets of $1B- $5B+ have significantly greater plans to use AI for customer service. FIs with assets of $500M - <$1B report significantly higher plans to use AI for fraud detection and/or prevention.*

45%

Customer service

46%

11%

78%*

Fraud detection and/or prevention

21%

18%

44%*

-

Credit underwriting

21%

27%

22%

11%

7%

Other

9%

-

11%

7%

Sales and marketing

-

22%

-

*Represents a statistically significant number

strategy

59

SOURCE: Jack Henry’s 2024 Strategy Benchmark Study: n=127 CEOs