Cyber & IT Supervisory Forum - November 2023

Internal Use Only

Inject 3 Management of External Communications and Recovery Time: 10 minutes Table Discussion: 6 minutes, Summary Report: 4 minutes

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Internal Use Only

Inject 3: Management of External Communications and Recovery Tuesday, 12:15 pm, June 7: While internal IT teams continue their urgent work to contain the ransomware and execute their incident response plan, it is discovered that news of the incident has leaked to social media platforms and is quickly beginning to spread. Customers are expressing their concerns and seeking information about the situation, putting pressure on customer support teams to provide timely and accurate updates. Additionally, media outlets have caught wind of the incident, and reporters are requesting details about the attack. This surge in external communication escalates the urgency of managing the incident's public-facing aspect.

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