Cyber & IT Supervisory Forum - November 2023

Confidential – For Interagency Use Only

Internal Use Only

What’s a Journey Map and Who Did We Interview?

A journey map is a visualization of the process that a person goes through to accomplish a goal. In its most basic form, it compiles a series of actions into a timeline.

# of Interviews

Roles of interviewees

Agency

FRB

5

EIC and Asset Managers EIC and Asset Managers

FDIC

5

States (Arkansas, Iowa and Indiana)

3

Exam Managers and Asset Managers

17

17

Confidential – For Interagency Use Only

Internal Use Only

IA Asset Review Journey Map

Easy

Archive data and results

Flexible

Share list of assets with review team

Save archive file to local record repository

Manual

Fun

Seamless

Enjoyable

Clunky

Flexible Share either in scope or all assets

baseline Favorable Unfavorable Determine data needed & request from bank Request ILDR

Finalize and Share Results

Select assets for review (sample)

Need Guidance

Inconsistent

Fun

Keep lead sheet in Excel or ETS for tracking

Seamless

Intake / Obtain Data from Bank

Add loans to scope based on risk factors

Enjoyable

Share Classificatio ns with bank mgmt. Draft ROE comments and AQ Pages

Aggregate and Review Results

Inefficient

Too Technical

Import ILDR txt File to ETS

Run LPAT Queries

Need automation

Run reports (TE, credit admin weakness) QC Review of Completed Line cards

Need guidance

Manual Confusing

Tedious

Validate, Analyze, and Reconcile Data

Inconsistent

Share scope with exam team for approval Ensure sample meets % guidelines

Clean Up & Correct File Errors

Cluttered

Confuse d Too technical

Overwhelmed

Inflexible

Inconsistent Frustrated

Reconcile ILDR to GL

Conduct asset review

Identify and Build Borrower Relationship

Loan discussions with bank mgmt. Document review and disposition on line card

Inefficient Hard Need automation

Determine codes that need translated

Difficult

Inconsistent

Overwhelme d

Inflexible

18

Cluttered

18