Cyber & IT Supervisory Forum - November 2023

Confidential – For Interagency Use Only

Internal Use Only

Interagency Credit Review: Product Outcomes

Product outcomes are the results we want to achieve that drives the evolution of the product to change customer behavior to improve the experience and reach business objectives. Product outcomes help us determine success of the product– did we achieve what we wanted and intended? Focus on the user experience to achieve an overall positive impression and maintain customer satisfaction. Increase adoption of true technology use in key areas, such as the line card, to reduce workarounds and enable efficient, accessible data. Expedite business value delivery through more frequent deployments and elimination of agency-specific releases or adoption dates. Improve training accessibility and technology quality of an interagency credit review tool to reduce support ticket volume (from ETS levels) and agency-specific training resource needs. Reduce the manual creation or compilation of data for reports and risk identification.

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Confidential – For Interagency Use Only

Internal Use Only

Guiding Principles: TACOS

T ransparency: Share information early and frequently

A gility: Adapt and adjust quickly to changing dynamics

C ontribution: Commit to adding value and honoring commitments

O ne-Team: We succeed or fail as one team– EVERYONE is an equal partner

S tandardization: Standardize processes as much as possible, with minimum customization

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