CSBS BAI Online Course Catalog

Reg CC: New Account Security 60 minutes This course, intended for tellers, new accounts representatives, and security personnel, you will learn how to define new account fraud, recognize traits of con artists and how criminals commit new account fraud, de- termine how to properly identify depositors and verify their IDs, and recognize (and prevent) new account fraud. 30 minutes This interactive course is intended for personnel, including frontline and back office employees, who require a more in-depth understanding of the Expedited Funds Availability Act and Regulation CC, as well as the Check Clearing for the 21st Century Act (Check 21) and its impact on check processing and presentment. Regulation CC: Comprehensive

Regulation E

EFT Error Investigation Timelines 5 minutes Designed primarily for back office employees, this interactive course provides a quick review of timelines for investigating EFT error reports from consumers.

Reg E Game Show 45 minutes Use this game show course to liven up Reg E training for your front-line employees! Specially built for the class- room setting, this Jeopardy-like course was developed to test employee knowledge regarding all facets of Reg E compliance, with categories such as EFTs and Overdraft Compliance, Liabilities and Disclosures, and Handling Errors and Complaints. This course also includes an instructional guide for the host to help conduct the class- room session, and printable score sheets for students. With questions that utilize applicable employee scen- arios, as well as standard procedures, your students will be excited about Reg E compliance and daily customer interactions! 45 minutes This course, recommended for front-line employees, teller supervisors, operations officers, branch managers, staff trainers, and compliance officers, covers what an EFT error is, what procedures must be followed when investigating and resolving errors, how the rules differ for new accounts, foreign or point-of-sale accounts and much more. 30 minutes This course, is designed to give students a basic understanding of the Reg E rules that regulate Electronic Fund Transfers (EFTs) and overdraft protection services. Upon completion of this course, students will be able to recognize how Reg E applies in todays world and why it originated, distinguish between types of EFTs and other transactions covered under Reg E, identify which transactions require consumers to opt-in before being charged a fee for overdraft protection services, and consider the consequences of violating Reg E. 60 minutes This course, recommend for all personnel, discusses the key elements of Regulation E, ranging from transfers and liability to disclosures and documentation. The course addresses authorized, unauthorized and preauthorized transfers, consumer and institutional liability for unauthorized transfers, what must be included in the required disclosures, and when they should be provided to consumers. Reg E: Handling Errors and Complaints Reg E: EFT and Overdraft Compliance Reg E: Key Disclosures and Liability

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