CSBS BAI Online Course Catalog
Deposit Operations: Ethics 15 minutes This course addresses the role of employees in conducting business in an ethical manner, what rules to follow to behave ethically, and how to recognize unethical behavior and handle fraud-related ethical violations.
General Operations Skills
Deposit Operations: ACH, Wire, and Remittance Transfers 25 minutes This interactive course provides an overview of ACH, wire, and remittance transfers, including processing requirements and required disclosures. In addition, learners will recognize how to identify suspicious wire transfer activity and handle remittance transfer errors. This course includes: BSA, Reg E. 20 minutes This course provides an overview of deposit processing, including the steps for processing overdrafts and holds, as well as how to handle accounts with excessive transactions and accounts under garnishment. This course includes: Reg E, Reg CC. Deposit Operations: Deposit Processing Deposit Operations: Fraud Prevention 20 minutes This interactive course provides learners with an overview of check fraud, including common schemes, methods of prevention, and techniques for investigating suspicious activity. This course includes: Reg CC. 15 minutes This interactive course provides an overview of information security and identity theft, including common identity theft scams and how to identify suspicious activity. The course also addresses the requirements of an incident response program, as required by the interpretive guidance for the Gramm-Leach-Bliley Act (GLBA). Deposit Operations: Information Security Identity Theft
Deposit Operations: Privacy Considerations 20 minutes This interactive course provides an overview of the requirements set forth by the Gramm-Leach-Bliley Act (GLBA), which regulates how financial institutions provide notice to consumers about their privacy policies and practices around sharing nonpublic personal information with nonaffiliated third parties.
Deposit Operations: Electronic Funds Considerations 15 minutes This interactive course provides an overview of electronic fund transfers (EFTs), including the different types of EFT errors, the error resolution process, and the types of disclosures for ATM and preauthorized transactions.
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