CSBS BAI Online Course Catalog

Customer Service

Commercial Banking: Addressing Borrower Concerns 25 minutes This interactive course provides an overview of common borrower concerns throughout the account servicing process and identifies how to resolve these issues, including how to deal with difficult consumers and handle consumer disputes.


Commercial Banking: Ethics 25 minutes This course provides an overview of the importance of ethical behavior to financial institutions and identifies the general rules of ethical behavior, how to recognize unethical behavior on the job, and the process for handling ethics violations. Regulations addressed in this course include the Dodd-Frank Act and the Bank Bribery Act.

Fair Lending

Commercial Banking: Equal Consideration 20 minutes This interactive course addresses the key components to treating consumers fairly from pre-application to closing, including what information cannot be considered while underwriting a commercial loan and which actions or practices may be unfair, deceptive or abusive. This course includes: Reg B.

Bank Secrecy Act / Anti-Money Laundering

Commercial Banking: Bank Secrecy Act (BSA) and Security Concerns 35 minutes This interactive course provides a comprehensive overview of how to comply with requirements for suspicious activity, including when and how transactions should be blocked or rejected when there is a positive match to OFAC's Specially Designated Nationals (SDN) list, how to protect confidential or sensitive consumer information, and what steps should be taken in the event of a data breach.

Compliance Officer

Complaint Management

Compliance Officer: Complaint Management 15 minutes This interactive course provides an overview of the role of compliance in creating a strong complaint management program. It addresses the components of an effective complaint management program, the importance of identifying and analyzing trends in complaints, and how complaints should be addressed and responded to.


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