CSBS BAI Online Course Catalog

Credit Cards

Commercial Lending: Reg Z, Reg B, and Other Rules for Credit Cards 20 minutes This interactive course provides an overview of how business credit cards function, including the rules that affect underwriting decisions on credit card applications, the required disclosures for business credit card accounts, and the process for handling errors and disputes. This course includes: TILA.

Customer Service

Commercial Banking: Addressing Borrower Concerns 25 minutes This interactive course provides an overview of common borrower concerns throughout the account servicing process and identifies how to resolve these issues, including how to deal with difficult consumers and handle consumer disputes.

Ethics

Commercial Banking: Ethics 25 minutes This course provides an overview of the importance of ethical behavior to financial institutions and identifies the general rules of ethical behavior, how to recognize unethical behavior on the job, and the process for handling ethics violations. Regulations addressed in this course include the Dodd-Frank Act and the Bank Bribery Act.

Fair Lending

Commercial Banking: Equal Consideration 20 minutes This interactive course addresses the key components to treating consumers fairly from pre-application to closing, including what information cannot be considered while underwriting a commercial loan and which actions or practices may be unfair, deceptive or abusive. This course includes: Reg B.

Bank Secrecy Act / Anti-Money Laundering

Commercial Banking: Bank Secrecy Act (BSA) and Security Concerns 35 minutes This interactive course provides a comprehensive overview of how to comply with requirements for suspicious activity, including when and how transactions should be blocked or rejected when there is a positive match to OFAC's Specially Designated Nationals (SDN) list, how to protect confidential or sensitive consumer information, and what steps should be taken in the event of a data breach.

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