Bank Analysis School eBook

Internal Use Only

Conflict Management

Be Prepared Keep Non-Verbal Communication in Check Be Assertive, Not Combative Focus on the Issues, Not the Person Understand the Other Person’s Viewpoint / Perspective Try to be Flexible- when appropriate

Internal Use Only

Tips for Successful Meetings

Plan for the Worst But Hope for the Best.

Make sure communication goes both ways

Stick to factual comments

Avoid personal pronouns