BAS Presentations - March 2023

3/1/2023

Conflict Management

Be Prepared Keep Non ‐ Verbal Communication in Check Be Assertive, Not Combative Focus on the Issues, Not the Person Understand the Other Person’s Viewpoint / Perspective Try to be Flexible ‐ when appropriate

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Tips for Successful Meetings

Plan for the Worst But Hope for the Best.

Make sure communication goes both ways

Stick to factual comments

Avoid personal pronouns

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