EMM Presentations - March 2023
Internal Use Only DELIVERING A DIFFICULT MESSAGE “Bad news isn’t fine wine. It doesn’t improve with age.” – Colin Powell
• Joke around. • Be vague. • Beat around the bush. • Soften the blow too much. • Give advice if not asked. • Use slang or informal talk.
• Prepare yourself. • Be direct. • Have support. • Give others a chance to speak. • Treat them with empathy. • Be professional.
Internal Use Only Overcoming Fears of Delivering Difficult Messages Practice your comments
Visualize and rehearse
Allow others to help - and at times rely on them
Gain familiarity with audience / setting
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