2023 Community Bank Case Study Competition Journal

held the senior spot since the bank’s inception. The bank focuses on recruiting and promoting from within the organization. The top five leadership roles within the bank are expected to be filled by current staff members when retirement or turnover inevitably occurs. The succession plan also serves to benefit the bank in cases of emergency. PSB continues to update the bank’s technology to offer new products and services to its customers. The most significant change in their technology offerings was the roll out of their online banking weeks before the COVID-19 pandemic shutdown. Online banking proved to be highly successful for the bank as it allowed them to stay connected with their customers.

The top five leadership roles within the bank are expected to be filled by current staff members when retirement or turnover inevitably occurs.

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