2021 CSBS Community Bank Case Study Competition Journal

FIRST PLACE: The University of Tennessee at Martin According to the U. S. Census Bureau, the 2019 market population consisted of 388,747 people in Dickson, Maury, and Williamson 3.92% 1.97% Figure 3. 2019 Market Population by Race for Dickson, Maury, and Williamson Counties

White African American Two or More Other

Counties with 51.09% being female. Composition by age is 74.61%, 18 years and older and 14.64%, 65 years and older. Composition by race is 87.83% white, 6.28% African American, 3.50% Asian, 2.39% other (See Figure 3). Composition by race, age, and gender has remained relatively unchanged throughout the last ten years. The Bank’s CRA ratings reflect how well TriStar has been able to reach and serve individuals of varying demographics within its communities during its years of operation. TriStar Programs Supporting Diversity and Inclusion TriStar has actively created and sponsored programs to support minorities as well as low- and moderate-income borrowers. TriStar has a Community Council, for which the Bank identifies diverse individuals, including minorities, females, and younger professionals, to provide feedback to the Bank and make decisions on effective ways to reach under- served populations (T. Williams, Zoom, February 24, 2021). The Community Council is comprised of 10 members in the Dickson market, and TriStar plans to expand to include a group of individuals fromMaury County, which neighbors Dickson County, as well (A. Petty, E-mail, March 26, 2021). The main goal of the Community Council is to assist TriStar in addressing the needs of its populations and local businesses. According to Ann Petty, CRA Officer

6.28%

87.83%

of TriStar, council members bring opinions and insights based on their different lines of work. For instance, one of the members of this council is a minority minister who has assisted TriStar in developing a more positive relationship with the black community in the Dickson market. This minister and other minority leaders within TriStar’s markets communicate information about the Bank’s financial education opportunities and events to their friends, family, and others in the community with the goal of making the banking industry less confusing for or daunting to these individuals. sponsorships or events for Black History Month in February. According to CRA Officer Petty, these events range from live choir performances by minority church choirs to the sponsorship of the Trailblazer Dinner, which focuses on the successes of black and minority members of Every year, TriStar creates community involvement opportunities through

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